GiftHouse Concierge Support

Whether you need help with a custom package, tracking a bulk corporate order, or setting up midnight deliveries—we are here 24/7.

Direct Hotline

Call our support managers for instant order shifts.

+94 11 234 5678
Concierge Email

Reach our partnerships panel for custom gift inquiries.

support@gifthouse.lk
Flagship Headquarters

Our central fulfillment center & luxury packaging hub.

83 Katugastota Rd, Kandy, Sri Lanka

Frequently Asked Questions

You can schedule your gift box to arrive exactly between 11:45 PM and 12:15 AM on your selected date. Make sure to specify this within the shipping remarks during checkout!

Yes, as long as the status on your Customer Dashboard hasn't reached "Dispatched (Shipped)", you can instantly message us or call our hotline to modify the target delivery destination node.

GiftHouse.lk maintains a strict premium safety eco-system. If any item is found damaged upon delivery arrival, we guarantee an absolute immediate free product replacement or an 100% financial refund.

Send Direct Message

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